---
title: "Communication to the customer"
canonical: "https://support.out-smart.com/space/TIB/418611272/Communication%20to%20the%20customer"
format: markdown
---
There are various options within OutSmart to <span style="color: #ff991f">send an email</span> or <span style="color: #ff991f">sms to your customer</span>. For example, it can be very useful to send your customer an <span style="color: #ff991f">appointment confirmation</span> when you know on what date and at what time one of your technicians is on the doorstep of the customer.

And when a work order has been executed, you may want <span style="color: #ff991f">to mail the pdf of the work order to the customer</span>. This way, the customer also has confirmation of the work that has been carried out.

The various options for sending an e-mail based on a work order are discussed [here](https://out-smart.atlassian.net/wiki/spaces/TIB/pages/418709575). You can read more about the possibilities for sending an SMS to the customer [here](https://out-smart.atlassian.net/wiki/spaces/TIB/pages/425689089).

> ⚠️ Please note: the emails are sent from our domain, so with an email address that is not linked to your company ([no_reply@werkbonapp.nl](mailto:no_reply@werkbonapp.nl)), but you can set that the customer sees that it comes from your company. How to set that up you will find in the [next chapter](https://out-smart.atlassian.net/wiki/spaces/TIB/pages/418709575). If you want to send your mails from your own domain, this can be adjusted. You can activate this via the License Manager)

> ⚠️ Note: OutSmart is not a mailing software, so it is only possible to send standard mails and no mail can be received within OutSmart. Feedback about whether or not an email has arrived cannot be received within OutSmart.